CXO Think Tank Chicago | August 24, 2017 | Chicago, IL, USA

↓ Agenda Key

Keynote Presentation

Visionary speaker presents to entire audience on key issues, challenges and business opportunities

Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee." title="Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee.

Executive Visions

Panel moderated by Master of Ceremonies and headed by four executives discussing critical business topics

Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members." title="Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members.

Thought Leadership

Solution provider-led session giving high-level overview of opportunities

Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community." title="Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community.

Think Tank

End user-led session in boardroom style, focusing on best practices

Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard." title="Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard.

Roundtable

Interactive session led by a moderator, focused on industry issue

Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done." title="Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done.

Case Study

Overview of recent project successes and failures

Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions." title="Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions.

Focus Group

Discussion of business drivers within a particular industry area

Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions." title="Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions.

Analyst Q&A Session

Moderator-led coverage of the latest industry research

Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst." title="Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst.

Vendor Showcase

Several brief, pointed overviews of the newest solutions and services

Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences." title="Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences.

Executive Exchange

Pre-determined, one-on-one interaction revolving around solutions of interest

Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest." title="Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest.

Open Forum Luncheon

Informal discussions on pre-determined topics

Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch." title="Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch.

Networking Session

Unique activities at once relaxing, enjoyable and productive

Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive." title="Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive.

 

Thursday, August 24, 2017 - CXO Think Tank Chicago

1:00 pm - 1:30 pm

Registration and Greeting

 

1:30 pm - 1:35 pm

Opening Remarks and Welcome Address

 

1:35 pm - 2:25 pm

Governing Board Executive Visions Panel

The Role of the CIO: Business Challenger, Innovation Driver

Since the inception of the role, the focus of the CIO has primarily been one of Technologist and IT Operations Manager; selecting the tools and services necessary to support the business, and then efficiently and effectively operating them. This is a future of declining organizational value however as technology becomes increasingly democratized and other organizational groups take control over individual systems and data sets. CIOs need to recast themselves instead as Strategists and Business Innovators; leveraging their unique position at the crux of the organization to propose alternatives to the accepted way of doing things, and to drive organizational growth through business alignment and organizational change.

Takeaways:

  • CIO's are at a fork in the road; they can continue to be Operational or evolve and become Transformational
  • Transformation efforts cannot stop at the boundaries of the IT department, they must reach into the business as a whole, addressing process and defining new capability
  • Visionary CIOs will move their departments from cost centers to value creators, and move themselves from executive afterthoughts to true organization leaders
 

2:30 pm - 3:15 pm

CXO Roundtable

IoT and IT/OT

M2M type technologies. In many cases these older industrial automation initiatives used proprietary communications protocols and dedicated sensors that interfaced with controllers that could manage communications between IT and OT platforms. Fast forward to an IoT world however and these sensors and controllers will need to natively speak IP, natively integrate to back-end enterprise systems beyond just simple controllers, systems such as ERP, BI and other core platforms. Navigating the complexity of process, data, security, and functionality implications has the potential to be a minefield for the unwitting IT executive that goes in without eyes wide open. 

Takeaways: 

  • IT/OT integration is a low-hanging fruit area for IoT adoption 
  • Existing investments into older M2M IT/OT integrations however can erode any potential value  
  • Before investing in IoT enabled IT/OT integration careful consideration must be made of the implications and whether value can be realized - does the investment justify the returns over what is already in place?

CXO Roundtable

Out of the Cloud and into the Fog

The cloud is becoming an increasingly important tool in the toolkit of both IT and the business, whether it be plain-Jane Infrastructure as a Service or highly specialized Software as a Service and as a result is being broadly adopted. However, while provisioning a Cloud service might be a simple as a call and a credit card, successful implementation is a different matter all-together and a variety of factors need to be taken into account. To be successful you need to start early, building an adoption plan, selecting the most appropriate solution, managing the implementation with an eye to all the moving parts, and managing the ongoing relationship forcefully but fairly. Place a single step wrong and the benefit and value can be severely compromised. 

Takeaways: 

  • Without a solid up-front plan, any cloud implementation is going to be, if not doomed to failure, at least doomed to limited success 
  • Successful cloud migration means paying attention to technical (how do you integrate apps? Data?) and non-technical (what happens to staff when roles change?) issues alike 
  • Hurdles don't disappear at go-live and ongoing effort is required to ensure early success are sustained throughout the life of the deployment

CXO Roundtable

Strategic Planning - Lessons Learned

IT organizations are under tremendous pressure to serve their company. As companies work through continued pressure to be more competitive, strive to be more responsive to customers, find new channels for financial growth, and comply with increasing government regulations, IT has its own challenges. IT is under pressure to manage old and emerging technologies and stay in front of business-led technology decisions all while continuously maturing the IT function to be better positioned in the company's strategic planning process. 

Takeaway:

There is no silver bullet to make an IT organization successful however there are some success stories worth sharing. Learn of the deliberate changes in an IT organization to manage these pressures and improve it's positioning with the company's strategic planning process.

 

3:20 pm - 3:50 pm

Keynote Presentation

Comprehending The Crushing Cost of Complexity

Enterprises live today in a world that is fast-paced, ever-changing, and focused on experience, innovation, and transformation; it is a world in which if you are not growing, you are failing and in which the pressure is intense. Unfortunately, too many enterprises are hamstrung and suffer from an inability to be quick and agile. This slowness is created by culture of complexity that leads to a lack of employee and customer engagement and an inability for people, and therefore businesses, to succeed. To address this issue, enterprises need to break out of the old way of doing things and refocus their priorities and activities around the mantra that user experience is king, and that every effort should be made to enhance it. In this session we will explore the impediments to exceptional user experience, their reasons for being, and being to understand why we haven't yet been able to overcome them.

Takeaways:

  • Complexity is bred when people must adapt to the applications they use, rather than those applications adapting to the people that use them
  • One-size-fits-all models no longer work in modern data-centric organizations because everyone absorbs data and interacts with technology differently
  • The cost of complexity is hard to quantify in either direct (time and money) or indirect (culture) terms but it exists and absolutely must be addressed
 

3:55 pm - 4:40 pm

Partner Roundtable

Trends in Mobile Application Development

Partner Roundtable

Data-Centric Security

Partner Roundtable

Using Cloud-Delivered Services to Enable Business Transformation

Partner Roundtable

Embracing the Internet of Things
 

4:45 pm - 5:30 pm

CXO Roundtable

The Evolution of The Private Cloud

Once upon a time applications ran directly on physical hardware. Then the boxes got bigger and more capable and multiple applications were run on the same hardware. There were some resource constraints, but things in general became more efficient. Time passed, things evolved and virtualization was introduced, allowing enterprises to run even more applications even more efficiently on the same hardware. And then the cloud came on the scene, extending the virtualization model to the point that it looked like something completely different, to the point that it became true utility computing. Cloud computing is not just virtualization on a bigger scale and as CIOs prepare their organizations to dive into private clouds at an increasing rate, it is very important to understand what they are and are not, and how they differ from their forbear computer models with which we are all familiar. 

Takeaways:  

  • Private clouds are big and becoming bigger, but calling something a private cloud and having it actually be one are different things 
  • While virtualization may be a core enabling technology of a private cloud, virtualizing an environment doesn't make it a cloud 
  • True private clouds have both pros and cons in relation to other compute models; they are not the be-all and end-all and careful consideration needs to be given before pushing ahead with private cloud deployment

CXO Roundtable

The Unbearable Lightness of Digital Transformation

Building a Disruptive Technology Digital team. To become fully digital enterprises, you need to shift the focus inward and innovate the employee experience. Is this defined as how employees feel about their organizations with regard to both opportunities for growth/skills development, and employees' willingness to continue to work for their current firms? Use digital DNA behaviors. 

Takeaways:  

Look after -Capability Planning, Innovation, Strategic Intelligence, Predictive Analytics, Disruptive Technology, Enterprise Architecture, Strategic Roadmap, M&A, Patents and Communication.

CXO Roundtable

Facilitating Marketing Goals with Innovative Technology

The days of "first touch" attribution are long gone. Today there is an intense focus for predictable revenue results, to know customer acquisition costs (CAC) and to understand the Customer Journey. Because of the Internet, the balance of power has shifted from Brands to customers with customers able to search myriad sources of information about a company and their products before ever engaging them with a phone call or a webform. This has led to the ongoing need to follow the Customer through multiple paths including SEM, SEO, Social, Display and more. Marketers and Customer Experience professionals are working side by side with IT professionals to move from Multi-Channel marketing to Cross-Channel Marketing to now Omni-Channel Marketing. We will discuss how critical it is for Marketers, Customer Experience and Information Technology to work closely together to ensure the production of accurate data on the Customer Journey.

 

5:30 pm - 6:30 pm

Networking Cocktail Reception

 

6:30 pm - 8:00 pm

Exclusive VIP Networking Dinner